Responsible Gaming

10bd — Responsible gaming means safe and enjoyable gaming

When gaming shifts from a source of fun to a source of stress, that's when problems begin. 10bd wants every player to play responsibly, know their limits, and feel comfortable seeking help when needed. Our responsible gaming tools and guidelines are here to help you do exactly that.

Self-Exclusion Deposit Limit Session Timer Cooling-Off 24/7 Support

Need urgent help?

If you or someone you care about is struggling with a gaming addiction, get help now. Don't wait.

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Support live chat is available 24/7 to help you.

Responsible Gaming Why does it matter?

For many people, online gaming and betting are a way to unwind — much like catching up with friends in the evening. But when the fun stops, when you can no longer walk away even after losing money, that's when it becomes a problem.

10bd has always believed that a happy, healthy player is our greatest asset. That's why we don't just build games — we build an environment that promotes responsible play. This isn't a business obligation; it's a human one.

Following the guidance of the world's leading licensing authorities, 10bd offers a range of responsible gaming tools you can use on your own terms — no permission needed, no judgment. Set your own limits and stay in control.

Keep in Mind: Responsible gaming is not a sign of weakness. In fact, knowing your limits and sticking to them is a sign of real strength.

Measuring Healthy Gaming

Playing for FunIdeal

Staying Within BudgetIdeal

Taking a Break After LossesImportant

Spending Time with FamilyUrgent

Using the Session TimerRecommended

10bd's Responsible Gaming Tools

These tools are always available to you at no cost. Log in to your account and set them up at any time.

Deposit Limit

Set daily, weekly, and monthly deposit caps. Lowering a limit takes effect immediately; increasing one requires a 7-day waiting period — that's 10bd's policy.

Session Time Limit

Set a limit on how many hours you play in a single session. Once the time is up, 10bd will automatically log you out and send you a reminder.

Cooling-Off Period

Need a short break? Set a cooling-off period of anywhere between 24 hours and 6 weeks. Your account will be locked for the duration.

Self-Exclusion

For a longer break, you can close your account for anywhere from 6 months to permanently. During self-exclusion, 10bd will send you no promotional messages.

Reality Check

You'll receive a pop-up notification every 30, 60, or 90 minutes with a summary of how long you've been playing and how much you've won or lost.

Gaming History Report

View your full gaming history, wins and losses, and total spending — all in one place. These reports can help you spot patterns in your own behavior.

How Want to set up a tool?

Activate 10bd's responsible gaming tools in just a few steps:

Log in to your account

Go to the "Responsible Gaming" section

From the profile menu, select the "Responsible Gaming" option.

Choose Your Preferred Tool

Deposit Limit, Session Limit, Cooling-Off, or Self-Exclusion — select whichever fits your needs.

Set an Amount or Duration

Enter your limit or break duration and click the "Confirm" button.

You will receive a confirmation

A confirmation email will be sent to you. Your tool will take effect immediately.

Responsible The Golden Rules of Gaming

Play for Entertainment Only

Gaming is entertainment, not a source of income. If you start treating it as one, that's where it gets dangerous. Losing is a normal part of the game — accept it.

Set a budget in advance

Before each session, decide how much you're willing to spend. Stick to that limit — and stop if you've lost too much.

Don't Chase Your Losses

"Just one more game and I'll win it all back" — that thought is the most dangerous one you can have. Accept the loss and move on.

Don't Play Under the Influence or When Stressed

Decisions made in the heat of the moment are usually the wrong ones. Play with a clear head, and take a break if you're feeling stressed.

Spend Time with Family & Friends

If gaming is starting to damage your relationships, that's a serious warning sign. Stop and put your family first.

addiction's Warning Signs Recognize

If you notice any of the following signs in yourself or someone you know, it's time to pay attention.

Keep Coming Back

Returning to the game again and again after losses in an attempt to win back money, unable to stop.

Overspending Your Budget

Spending beyond your set limit, or playing with savings or borrowed money.

Hiding It from Family

Hiding your gaming from family or friends, or being afraid to tell the truth about it.

Emotional Distress

Feeling restless, irritable, or moody when you're unable to play.

Difficulty focusing on work or studies

Thinking about gaming instead of focusing on work or studies.

Sleep disruption

Staying up late to play, losing sleep, and neglecting your health.

If you notice more than three of the above signs: Reach out to support without delay. Activate self-exclusion and seek professional help. It takes courage to do that.

Yourself Assess

Answer the following questions honestly. If more than 3 of your answers are "Yes", consider using our responsible gaming tools or contacting support.

Have you spent more than your intended budget?

After losing, have you ever played more in an attempt to win your money back?

Have you ever lied to family or friends about your gaming?

Do you feel restless or irritable when you can't play?

Has gaming started cutting into your time for work, studies, or family?

Have you ever borrowed money or dipped into your savings to play?

Are you finding it hard to enjoy yourself without gaming?

18+ Policy & Parents

Age Verification Is Mandatory

10bd strictly enforces an 18+ policy. Age is verified at registration, and KYC documents may be requested for accounts flagged as suspicious.

What Parents Should Do

Teenagers at home? Use parental controls on your devices. Stay aware of your child's online activity. If something seems off, let us know.

Help a Loved One

If someone close to you is struggling with a gaming addiction, start by having an open conversation with them. You can also contact 10bd support to request limits or exclusions on their account.

General FAQ

Answers to frequently asked questions about responsible gaming.

It depends on the exclusion period you chose. After a 6-month or 1-year exclusion, you'll need to contact 10bd support to reopen your account. A permanent exclusion cannot be reversed. No promotional messages will be sent during your exclusion period.

Yes, requests to lower your deposit limit take effect immediately. However, increasing a limit requires a 7 business day waiting period under 10bd's policy. This rule exists to protect you — so you don't raise your limit impulsively and end up spending more than intended.

Your account balance remains intact during a cooling-off period. No bets or deposits can be made, but withdrawals are still possible. Once the period ends, your account will automatically become active again.

Not directly — for account security, only the account holder can make these changes. However, if a family member believes someone is dealing with a serious addiction, they can contact 10bd support with details and we'll look into it and take the necessary steps.

Reality Check keeps you informed at set intervals — how long you've been playing, how much you've spent, and how much you've won or lost. With that information, you can make a conscious decision to keep going or take a break. It's easy to get absorbed in a session without realizing how much time and money has passed — Reality Check bridges that gap.

No, simply reaching out for help will not result in your account being closed. When you contact support, we'll listen, understand your situation, and offer guidance on the best next steps — without taking any action without your consent. If you do want to self-exclude, we'll walk you through that process with full support.