Privacy Policy

10bd Privacy Policy — Your Data Is Safe with Us

10bd believes your personal data is a valuable asset. This Privacy Policy clearly sets out what information we collect, why we collect it, and how we keep it safe — written in plain language, not complex legal jargon.

Last Updated: January 2026
SSL Secured Never Sold Your Control Written in Bengali
Our Commitment
Data Is Never Sold
256-Bit Encryption
Regular Security Audits
Right to Erasure
GDPR Compliant
Encrypted Data Storage

All your data on 10bd is stored with 256-bit SSL encryption. No hacker or third party can access it.

Data Is Never Sold

10bd never sells your personal data to advertisers or third parties. Your information is used solely to improve our services.

You're in Control

On 10bd, you can view, correct, or delete your own data at any time. Your data belongs to you.

Regular Security Audits

Independent security experts regularly audit 10bd's systems. Any vulnerabilities identified are addressed promptly.

Cookie Management

10bd uses cookies to enhance your experience. You can manage cookie preferences at any time through your browser settings.

GDPR Standards

10bd complies with international GDPR standards, so users in Bangladesh benefit from world-class data protection.

Summary: 10bd respects your privacy. We never sell or misuse your data, and we never share it with anyone without your consent.

1. Introduction & Scope

This Privacy Policy governs the data relationship between 10bd and its members. It applies automatically whenever you use the 10bd website or any of our services.

10bd believes personal data is a valuable asset and that every individual should have full control over their own information. This policy is fully transparent about what data is collected, why it is collected, and how you can manage it.

This policy applies to all 10bd products and services — including the website, Sports Betting, Live Casino, slots, bingo, and customer support.

2. What Information We Collect

10bd only collects information that is necessary to provide our services. We have no interest in data we do not need.

Type of Information Example Why It's Needed
Identity Information Name, date of birth, national ID number To complete age verification and KYC
Contact Information Email, phone number, address Account communications and security notifications
Financial Information Payment method type, transaction history Payment Processing & Fraud Prevention
Technical Information IP address, browser type, device information Security Monitoring & Service Improvement
Gaming Information Betting history, win/loss records For Responsible Gaming & Audit Purposes

Important: 10bd never stores your full payment card number or PIN. Payment details go directly to the payment processor.

3. How Information Is Collected

10bd collects information through several methods, all transparent and within your right to know:

3.1 Directly from You

  • Information provided at registration
  • Documents uploaded for KYC verification
  • Information provided during support contact
  • Information related to participation in promotions or surveys

3.2 Automatically

  • IP address and device information collected upon site access
  • Browsing data via cookies and session data
  • Log data generated during gameplay
  • From payment processors during payment transactions

4. How Information Is Used

10bd uses your data only for specific, legitimate purposes. Every use has a lawful basis.

  • For account creation and management — necessary for the fulfilment of our contract with you.
  • For payment processing and financial transaction verification.
  • To prevent fraud, money laundering, and other illegal activities.
  • To promote responsible gaming and identify problematic gaming behavior.
  • For legal compliance — to report to regulatory authorities.
  • To improve service quality and resolve technical issues.
  • With your consent — to send you promotional updates and offers.

Please Note: You may unsubscribe from promotional emails or messages at any time. This will not affect your access to our core services.

5. Who Information Is Shared With

10bd never sells your data. That said, we may share certain information with trusted partners as needed to deliver our services.

5.1 Shareable Information & Reasons

  • Payment Processor: Financial information required to complete transactions.
  • KYC Provider: Identity document details for verification purposes.
  • Game Provider: Session data required to run games.
  • Regulatory Authority: Reports required for legal compliance.
  • Law Enforcement: In response to a lawful order or investigation.

Data processing agreements are in place with each partner. They may only use your data for specified purposes and may not share it elsewhere without our authorization.

6. Data Security Measures

10bd follows the highest industry standards for data protection. Our technical and organisational measures are continuously updated.

  • 256-bit SSL/TLS encryption — all data transfers are secured.
  • Data stored in databases with AES-256 encryption.
  • Two-factor authentication (2FA) for account security.
  • 24/7 cybersecurity monitoring and alert system.
  • Regular independent penetration testing.
  • Strict data privacy training for all staff.
  • Automated alerts for data breach detection.

In the event of a data breach: If a data security issue arises for any reason, 10bd will notify affected members and the relevant regulatory authority within 72 hours, as required by law.

7. Cookie Policy

Cookies are small text files stored in your browser. 10bd uses cookies for a variety of purposes.

7.1 Types of Cookies

  • Essential Cookies: Required for login sessions and site security. The site cannot function without these.
  • Performance Cookies: For site performance and crash reporting.
  • Functional Cookies: To remember your language preference and settings.
  • Analytics Cookies: To understand site usage patterns (subject to consent).

You can disable cookies through your browser settings, though doing so may affect the functionality of certain features.

8. How Long Information Is Retained

10bd does not retain data beyond what is necessary. Retention periods vary by data type:

  • Account data — retained for the lifetime of the account and 5 years after closure (for legal compliance).
  • Financial transaction records — 7 years (in accordance with financial regulations).
  • KYC documents — 5 years after verification.
  • Support contact — 3 years.
  • Website log data — 90 days.

After the retention period, data is securely deleted or fully anonymized.

9. Your Rights

As a 10bd member, you have several important rights regarding your personal data:

1
Right to Know

You can request to see what personal information 10bd holds about you.

2
Right to Rectification

You may request corrections to any inaccurate or outdated information.

3
Right to Erasure

You may request deletion of your data under certain circumstances.

4
Right to Restrict Processing

You may request that we restrict the processing of your data for specific reasons.

5
Right to Data Portability

You can receive your data in a portable, machine-readable format.

6
Right to Object

The right to object to certain types of data processing.

How to Exercise Your Rights: To exercise any of the above rights, contact our support team. 10bd will respond within 30 days.

10. Protection of Minors' Data

10bd's services are strictly for users aged 18 and over. We do not knowingly collect data from minors.

If a minor has registered on 10bd using false information and we identify this, the account will be terminated immediately and all collected data will be deleted.

If you believe your child is using 10bd, please contact our support team immediately. We will take swift action.

11. International Data Transfers

10bd's servers and partners may be located in different countries. Your data may be transferred internationally where necessary.

Adequate data protection is ensured in all countries to which data is transferred. This is achieved through standard contractual clauses that comply with GDPR requirements.

12. Changes to the Privacy Policy

10bd may update this Privacy Policy from time to time. For significant changes, members will be notified by email in advance and a notice will be posted on the site.

The date of any changes is always noted at the top of this page. Continued use of the service after a new policy is published constitutes acceptance of the updated policy.

13. Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact 10bd's Data Protection Team.

Data Protection Officer
Response time: 30 business days

If you are not satisfied with our response, you have the right to file a complaint with the data protection authority in your country.

Your Data is Safe

10bdYour data is safe with us — play with confidence

We honour your trust. With 256-bit encryption, KYC protection, and a strict privacy policy, 10bd has you covered.

Have a Question? View FAQ or Responsible Gaming Read the page.

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